SUPPORT SERVICES
IT INFRASTRUCTURE
MANAGED SERVICES
The effective management of IT infrastructure is vital to reducing incidents and events that can impact users and possibly result in costly downtime. While important, this maintenance and upkeep can be time-consuming and may require specialized technology expertise.
Infrastructure Managed Services are a cost-effective solution for in-house teams facing capacity or capability challenges related to the ongoing management of their IT infrastructure.
WHAT IS
INFRASTRUCTURE MANAGEMENT?
Infrastructure Management is a form of business as usual (BAU) maintenance which focusses on the upkeep of an IT environment to ensure desired performance levels and infrastructure health.
- Monitoring
- Capacity Management
- Security Management
- Patch Management
- Change Management
- Supplier Management (as needed)
- Service Asset Configuration Management
- Knowledge Management
- Request Fulfillment
- Access Management
- Incident Management
- Event Management
- Problem Management
WHY OUTSOURCE YOUR
INFRASTRUCTURE MANAGEMENT?
There are a number of factors which might necessitate organisations outsourcing the management of their IT infrastructure as well as many clear benefits.
- Addressing in-house IT staff capability (knowledge and skills) and/or capacity challenges.
- Removing the training overhead related to newly deployed infrastructure technologies.
- Expanding the capacity and expertise of IT teams without the overhead of hiring new staff.
- Alleviating the infrastructure management workload from in-house IT staff allowing them to focus instead on delivering innovative IT solutions that meet strategic business objectives.
- Converting capital costs into affordable monthly operating costs.
HOW TO OUTSOURCE YOUR INFRASTRUCTURE MANAGEMENT
INFRASTRUCTURE MANAGEMENT HANDOVER
Our Infrastructure Management Handover service is for businesses looking to transfer the management of their existing IT infrastructure in order to address capacity, capability, or financial challenges.
KNOWLEDGE TRANSFER
In order to minimize disruption to your business, information about your organization, IT service operation, infrastructure, and monitoring tools is first captured and documented. This knowledge transfer phase helps mitigate challenges and improve service quality during the transition.
HANDOVER
To mitigate the possibility of business operations being impacted, the handover of service delivery occurs in phases. We assume contractual responsibility for the delivery of all in-scope services by an agreed-to Service Commencement Date.
ONGOING MANAGEMENT
In-scope technologies are continuously monitored and Infrastructure Management processes and activities are executed to maintain the health and performance of the IT environment. Service Operation support for in-scope technologies is provided to in-house IT teams as needed.
END-TO-END INFRASTRUCTURE MANAGEMENT
For customers looking to refresh or upgrade their infrastructure, this option takes on end-to-end responsibility and accountability for the analysis, design, and implementation of the IT Infrastructure Project as well as the ongoing maintenance of the new infrastructure.
ANALYSIS
A thorough requirements analysis is undertaken to fully understand your business and IT environment. This includes examining existing challenges, current and future business objectives, desired project timeframes, and budgetary limitations.
DESIGN
Based on the analysis as well and legacy IT compatibility considerations, compatibility, appropriate vendor-agnostic solutions are designed with clearly defined and communicated scopes, deliverables, and project success criteria.
IMPLEMENT
This phase provides your business with the technical skills and expertise necessary to successfully implement your chosen solution.
ONGOING MANAGEMENT
In-scope technologies are continuously monitored and Infrastructure Management processes and activities are executed to maintain the health and performance of the IT environment. Service Operation support for in-scope technologies is provided to in-house IT teams as needed.
INDUSTRY-LEADING BEST PRACTICES
Our support services are grounded in industry-leading best practices for IT Service Management (ITIL). The ITIL framework covers all processes and stages of the IT service life-cycle and is proven to improve service delivery through its systematic approach to IT management.